"Service Quality of Health-Fitness Clubs in Turkey: A Revisit" by Bülent Gurbüz

Selected Works of Eddie T. C. Lam, Ph.D.

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Service Quality of Health-Fitness Clubs in Turkey: A Revisit

International Journal of Sport Management

Bülent Gurbüz
Eddie T. C. Lam, Cleveland State University
M. Settar Koçak, Middle East Technical University

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Document Type

Article

Publication Date

1-1-2012

Disciplines

Education,
Leisure Studies,
Public Health Education and Promotion,
Sports Management and
Sports Studies

Abstract

This study examined health-fitness club members’ expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale.

Citation Information

Gürbüz, B., Lam, E. T. C., & Koçak, S. (2012). Service quality of health-fitness clubs in Turkey: A revisit. International Journal of Sport Management, 13, 1-22.