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Service Quality of Health-Fitness Clubs in Turkey: A Revisit
International Journal of Sport Management
  • Bülent Gurbüz
  • Eddie T. C. Lam, Cleveland State University
  • M. Settar Koçak, Middle East Technical University
Document Type
Article
Publication Date
1-1-2012
Abstract
This study examined health-fitness club members’ expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale.
Citation Information
Gürbüz, B., Lam, E. T. C., & Koçak, S. (2012). Service quality of health-fitness clubs in Turkey: A revisit. International Journal of Sport Management, 13, 1-22.