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Article
Exploring the Determinants of e-Commerce by Integrating a Technology–Organization–Environment Framework and an Expectation–Confirmation Model
Tourism Analysis
  • Sung Mi Song, Hyundai Art Institute for Vocational Education
  • Eojina Kim, Iowa State University
  • Liang (Rebecca) Tang, Iowa State University
  • Robert H. Bosselman, Iowa State University
Document Type
Article
Publication Version
Published Version
Publication Date
1-1-2015
DOI
10.3727/108354215X14464845878156
Abstract

An increasing number of lodging businesses utilize online third-party intermediaries (OTPIs) for distribution services on the internet. The purpose of the study was to investigate the decision-making processes of lodging firms in the adoption of OTPIs. The study developed and tested a conceptual model by strategically combining a technology–organization–environment framework (TOE) and an expectation–confirmation model (ECM). The results showed that, with regard to TOE, technology and organization have significant impacts on confirmation in ECM. Furthermore, the environment aspect of TOE significantly influences satisfaction in ECM, and both confirmation and satisfaction are antecedents of continuance intention. The study contributes to the knowledge body of TOE and ECM, and provides industry practitioners with strategies for the communications and decision-making processes of lodging businesses and OTPIs.

Comments

This article is published as Song, S., Kim, J., Tang, R., and Bosselman, R. (2015). Exploring the determinants of E-commerce by integrating a technology-organization-environment framework and an expectation confirmation model. Tourism Analysis, 20 (6), 689-696. DOI: 10.3727/108354215X14464845878156. Posted with permission.

Copyright Owner
Cognizant Communication Corporation
Language
en
File Format
application/pdf
Citation Information
Sung Mi Song, Eojina Kim, Liang (Rebecca) Tang and Robert H. Bosselman. "Exploring the Determinants of e-Commerce by Integrating a Technology–Organization–Environment Framework and an Expectation–Confirmation Model" Tourism Analysis Vol. 20 Iss. 6 (2015) p. 689 - 696 (8)
Available at: http://works.bepress.com/drbob/29/