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Article
The Impact of ISO 9000 Certification on Customer Satisfaction
Asia Pacific Journal of Quality Management (1995)
  • Mile Terziovski, Melbourne Business School
  • Danny Samson
  • Douglas Dow
Keywords
  • ISO 9000,
  • performance
Disciplines
Publication Date
1995
Citation Information
Mile Terziovski, Danny Samson and Douglas Dow. "The Impact of ISO 9000 Certification on Customer Satisfaction" Asia Pacific Journal of Quality Management Vol. 4 Iss. 2 (1995)
Available at: http://works.bepress.com/douglas_dow/8/