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Article
A Student-Focused Usability Study of the Western Michigan University Libraries Home Page
Journal of Web Librarianship (2007)
  • Donna M. Ring, Ms., Western Michigan University
  • Micahel Whang, Western Michigan University
Abstract

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multi- pronged approach might be needed when evaluating a library Web site.

Keywords
  • Usability testing,
  • academic libraries,
  • library Web sites,
  • evaluation,
  • electronic access
Publication Date
2007
Citation Information
Donna M. Ring and Micahel Whang. "A Student-Focused Usability Study of the Western Michigan University Libraries Home Page" Journal of Web Librarianship Vol. 1 Iss. 3 (2007)
Available at: http://works.bepress.com/donna_ring/3/