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Article
A cross-national study on the perception of algorithm news in the east and the west
Journal of Global Information Management
  • Donghee Shin, Zayed University
Document Type
Article
Publication Date
3-1-2021
Abstract

© 2021 IGI Global. All rights reserved. Although algorithms have been widely used to deliver useful services, how users actually experience algorithm-driven news remains unclear. This study examines user attitude and perception of algorithmic journalism and identifies the similarities and differences in experience and satisfaction formation. A comparative study between the United States (U.S.) and South Korea was conducted to examine how the two countries’ users experience the quality of algorithm-driven news services and how individuals perceive the topics of fairness, accountability, and transparency. The notable similarities and differences are found by performing a comparison of cognitive processes. The major attitudes toward algorithm news are similar between the two countries, although the weights placed on the qualities differ. South Korean users put more weight on performance qualities, and U.S. users place relatively greater emphasis on procedural features. Different patterns of algorithm news experience imply the contextual nature of algorithm: how users perceive and feel about topics in algorithm news and how they use and engage with algorithm news depend on the context where the experience is taking place. The analysis suggests the importance of user-perceived issues and the contextual nature of such issues.

Publisher
IGI Global
Keywords
  • Algorithm journalism,
  • Automated news,
  • Comparative study,
  • Cross algorithm user experience,
  • Cross-national analysis
Scopus ID
85100932217
Indexed in Scopus
Yes
Open Access
Yes
Open Access Type
Bronze: This publication is openly available on the publisher’s website but without an open license
https://doi.org/10.4018/JGIM.2021030105
Citation Information
Donghee Shin. "A cross-national study on the perception of algorithm news in the east and the west" Journal of Global Information Management Vol. 29 Iss. 2 (2021) p. 102 - 117 ISSN: <a href="https://v2.sherpa.ac.uk/id/publication/issn/1062-7375" target="_blank">1062-7375</a>
Available at: http://works.bepress.com/donghee-shin/12/