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Article
Making and Maintaining the Subject in Call Centre Work
New Technology, Work and Employment (2007)
  • Don Winiecki, Boise State University
  • Bert Wigman
Abstract
This article reports an ethnographic study of call centre work. Analytics are applied enabling study of relations between power and subjectivity. Findings indicate that organisational 'truth' claims about workers are produced in a constellation of architectural, technological and managerial apparatuses. Workers orient to and reify the power of these claims, even when resisting.
Publication Date
July 1, 2007
Citation Information
Don Winiecki and Bert Wigman. "Making and Maintaining the Subject in Call Centre Work" New Technology, Work and Employment Vol. 22 Iss. 2 (2007)
Available at: http://works.bepress.com/donald_winiecki/19/