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Article
Recommender Systems as a Mobile Marketing Service
Journal of Service Science and Management (2013)
  • Donald J. Kridel, University of Missouri–St. Louis
  • Daniel R. Dolk, Naval Postgraduate School
  • David Castillo, Kennedy Space Center
Abstract
Recommender systems (RSs) have become a familiar artifact in cyberspace as a vehicle for increasing revenues while deepening customer loyalty and satisfaction. Typically RS are developed in house by companies with a large product line and customer base. However, the structure of RS is often straightforward, and effective systems can be developed at relatively low cost, and thus offered as a marketing service. We discuss the anatomy of a specific recommender system designed for a telecommunication carrier which uses predictive analytics in the form of collaborative filtering techniques to recommend products to users. Collaborative filtering (CF) is based upon the premise that users who have purchased a particular product will have similar preferences to other users who also purchased the product. We discuss and compare three versions of a CF-based recommender system based upon customer purchase history, customer browsing history, and user segments respectively. The results in terms of increased sales suggest that RS offer substantial value as a mobile marketing service. We suggest ways in which RS can be generalized into RS generators for more rapid development and deployment. We then invert the RS perspective from product-centric to user-centric and suggest how this would work in customer targeting for mobile advertising campaigns. We conclude that RS in the largest sense are heavily model-feedback in nature and require increasingly sophisticated automated modeling and predictive analytics capabilities layered on a scalable big data infrastructure.
Disciplines
Publication Date
January 1, 2013
DOI
10.4236/jssm.2013.65A004
Publisher Statement
DOI: 10.4236/jssm.2013.65a004
Citation Information
Donald J. Kridel, Daniel R. Dolk and David Castillo. "Recommender Systems as a Mobile Marketing Service" Journal of Service Science and Management Vol. 6 Iss. 5 (2013) p. 32 - 48
Available at: http://works.bepress.com/donald-kridel/2/
Creative Commons license
Creative Commons License
This work is licensed under a Creative Commons CC_BY International License.