Skip to main content
Article
Are Nonfinancial Metrics Good Leading Indicators of Future Financial Performance?
MIT Sloan Management Review (2016)
  • Don O'Sullivan
  • Vincent O'Connell, University of Amsterdam
Abstract
It’s become increasingly popular to use nonfinancial measures such as customer satisfaction in performance management frameworks and executive compensation schemes. But how well does that work?
Keywords
  • nonfinancial indicators,
  • customer satisfaction,
  • CEO compensation
Disciplines
Publication Date
Summer June, 2016
Citation Information
Don O'Sullivan and Vincent O'Connell. "Are Nonfinancial Metrics Good Leading Indicators of Future Financial Performance?" MIT Sloan Management Review (2016)
Available at: http://works.bepress.com/don_osullivan/20/