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Article
Team Challenges: Is Artificial Intelligence the Solution?
Business Horizons (2019)
  • Sheila S Webbber, Suffolk University
  • Jodi Detjen, Suffolk University
  • Tammy MacLean, Suffolk University
  • Dominic Thomas, Kennesaw State University
Abstract
Artificial Intelligence (AI) is emerging as a potential growth area for facilitating the improvement and development of teams in the workplace. AI as used in the team context is currently underdeveloped and limited, thus reducing its wide scale adoption and implementation to improve team effectiveness. The use of AI to provide team diagnostics and improvements represents a significant shift in the approach organizations are currently using to facilitate and strengthen effective teamwork. We describe the challenges involved in developing team effectiveness in organizations, and the potential application of AI to improve teamwork. Further, we report on our experiences using AI in business school student project teams, the important advantages and disadvantages that emerged from this, and insights for future consideration when adopting and implementing AI in the workplace. Based on our use of AI and experience training high-performing teams, we propose a multi-step process for analyzing and improving teams in organizations.
Keywords
  • artificial intelligence,
  • teams
Publication Date
Fall 2019
Citation Information
Sheila S Webbber, Jodi Detjen, Tammy MacLean and Dominic Thomas. "Team Challenges: Is Artificial Intelligence the Solution?" Business Horizons Vol. forthcoming (2019)
Available at: http://works.bepress.com/dominic-thomas/5/