At the Center for Digital Scholarship (CDS) at Stephen F. Austin State University (SFASU), we have discovered that there are many complex details to launching a successful online journal-publishing program. In our lead role at SFASU, we have streamlined implementation to make this a relatively straightforward process for the journal managers and editors.
Most of the journal editors with whom we currently work are experienced authors and reviewers, but they rely upon us to assist them with the design, implementation and editorial processes. Following this, we have found it beneficial to provide comprehensive and personalized customer support and training. Some of these complex details that need our active support include layout and design, management, training and the creation of policies and procedures. Through practical experience, the CDS has learned how to guide the process and decisions and take an active role in the success of the online journal-publishing program.
Available at: http://works.bepress.com/dillon-wackerman/3/