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Article
Consumer Satisfaction with Aging & Disability Resource Connection: Round 3
Institute on Aging Publications
  • Diana White, Portland State University
  • Serena Worthington, Portland State University
Document Type
Technical Report
Publication Date
3-1-2014
Subjects
  • Older people -- Housing -- Oregon -- Portland,
  • Older people -- Services for,
  • Older people -- Transportation -- Oregon,
  • Older people
Disciplines
Abstract
This report describes the third round of consumer satisfaction surveys conducted with users of Aging and Disabilities Resource Connections (ADRC) of Oregon. The telephone survey was conducted between October 18 and November 2, 2013 and focused on three of the core ADRC functions: 1) information, referral, and awareness; 2) options counseling (OC); and 3) streamlined eligibility determination for public programs. The ADRC Advisory Committee had previously established benchmarks to be used in determining success for many aspects of the program described in this report.
Description

This is the Final Report. Submitted to Oregon State Unit on Aging, Department of Human Services

Persistent Identifier
http://archives.pdx.edu/ds/psu/12921
Citation Information
Diana White and Serena Worthington. "Consumer Satisfaction with Aging & Disability Resource Connection: Round 3" (2014)
Available at: http://works.bepress.com/diana_white/4/