Article
Testing Classification Systems for Reference Questions
USF St. Petersburg campus Faculty Publications
Document Type
Article
Publication Date
2008
Disciplines
Abstract
Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.
Language
en_US
Publisher
Reference & User Services Quarterly
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Henry, D. B., & Neville, T. M. (2008). Testing classification systems for reference questions. Reference & User Services Quarterly, 47(4), 364-373.
Post-print manuscript. Final version of the article was published in Reference & User Services Quarterly, 2008, 47(4), 364-373.