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Article
IS-Driven Organizational Responsiveness
Emory University (2007)
  • David A. Bray, National Defense University
  • Benn Konsynski, Emory University
  • Dominic Thomas, Emory University
Abstract

We develop and subsequently test a model detailing how knowledge technologies, embodied in intra-organizational information systems (IS), provide opportunities that influence individual-level human motivations to engage in knowledge exchange processes, thereby influencing organizational responsiveness. Our model both explains and predicts the different contributions of IS-driven antecedents influencing organizational responsiveness, to include knowledge technologies, employee motivations, and processes to exchange knowledge. We specifically examine a large government agency charged with responding to national security threats, public health outbreaks, and environmental disasters. For knowledge-intensive enterprises confronting such challenges, organizational responsiveness represents their ability to respond to emergent opportunities or concerns. Our results shed light on both the importance of and macro-level manner in which such organizations can to pair decision support for extreme events with strategic information systems encouraging relevant knowledge exchanges and processes.

Keywords
  • intra-organizational information systems,
  • decision support for extreme events,
  • knowledge exchanges,
  • exploration,
  • exploitation,
  • formal incentives,
  • normative values,
  • competence-based trust,
  • social dilemmas,
  • knowledge technologies
Publication Date
April, 2007
Citation Information
David A. Bray, Benn Konsynski and Dominic Thomas. "IS-Driven Organizational Responsiveness" Emory University (2007)
Available at: http://works.bepress.com/dbray/9/