Article
Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the US and EU
Managing Service Quality
(2008)
Keywords
- airlines,
- service quality
Disciplines
Publication Date
2008
Citation Information
Dawna L Rhoades. "Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the US and EU" Managing Service Quality Vol. 18 Iss. 3 (2008) Available at: http://works.bepress.com/dawna_l_rhoades/8/