Skip to main content
Article
Elicitation by Critiquing: Applications to Computer Network Defense
Proceedings of the Human Factors and Ergonomics Society Annual Meeting (2018)
  • Alexander Scott, San Jose State University
  • Ian Cooke, San Jose State University
  • Katarzyna Sliwinska, San Jose State University
  • Novia Wong, San Jose State University
  • David Schuster, San Jose State University
Abstract
With an increasing frequency of data breaches suffered by organizations, computer network defense (CND) is becoming an increasingly important concern. With understanding of how cybersecurity professionals engage in the cognitive aspects of their work, human factors researchers and practitioners can improve tools and training. By optimizing the tools and training network defenders rely on to detect and respond to novel network threats, the cybersecurity workforce will be strengthened. While cognitive task analysis (CTA) is well-positioned to represent the cognitive work of CND, we identify challenges practitioners are likely to encounter in the field. Through a review of published CTAs in CND and other domains, we provide guidance for future CTA efforts in CND. Finally, we present an argument for the use of Elicitation by Critiquing (EBC) and demonstrate its efficacy in mitigating the challenges of applying CTA in CND.
Publication Date
September 1, 2018
DOI
10.1177/1541931218621286
Publisher Statement
SJSU users: use the following link to login and access the article via SJSU databases.
Citation Information
Alexander Scott, Ian Cooke, Katarzyna Sliwinska, Novia Wong, et al.. "Elicitation by Critiquing: Applications to Computer Network Defense" Proceedings of the Human Factors and Ergonomics Society Annual Meeting Vol. 62 Iss. 1 (2018) p. 1247 - 1251
Available at: http://works.bepress.com/david_schuster/63/