Assessing Effectiveness of Personality Style in DocumentationDepartmental Papers (CS)
AbstractThis paper extends previous work by other researchers that indicated that users of computers preferred a computer with a personality that was similar to theirs. We conducted a similar experiment, but looking beyond preference to see if the personality of documentation would make a difference in the user’s performance. Our data suggest did not indicate that personality match affects performance; and if such a relationship exists it is likely to be weak. We discuss the related research, describe our methodology, present our results, and describe their implications and limitations.
Citation InformationKenneth Sayles and David G. Novick. "Assessing Effectiveness of Personality Style in Documentation" (2004)
Available at: http://works.bepress.com/david_novick/2/