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Assessing Effectiveness of Personality Style in Documentation
Departmental Papers (CS)
  • Kenneth Sayles, University of Texas at El Paso
  • David G. Novick, The University of Texas at El Paso
Publication Date
© ACM, 2004. This is the authors’ version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in: Proceedings of the 22nd Annual International Conference on Design of Communication: The Engineering of Quality Documentation. Memphis, TN, October 10-13, 2004, 75 - 82.
This paper extends previous work by other researchers that indicated that users of computers preferred a computer with a personality that was similar to theirs. We conducted a similar experiment, but looking beyond preference to see if the personality of documentation would make a difference in the user’s performance. Our data suggest did not indicate that personality match affects performance; and if such a relationship exists it is likely to be weak. We discuss the related research, describe our methodology, present our results, and describe their implications and limitations.
Citation Information
Kenneth Sayles and David G. Novick. "Assessing Effectiveness of Personality Style in Documentation" (2004)
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