|Present||Reference Librarian, University Libraries, University of Massachusetts Amherst|
Honors and Awards
- Innovation Fellow - University of Massachusetts
- Summer Online Teaching Academy - Holyoke Community College
|Present||MBA in progress, University of Massachusetts Amherst ‐ Isenberg School of Management|
|September 2012 - June 2015||M.Ed., University of Massachusetts Amherst ‐ School of Education|
|January 2002 - May 2003||M.S.L.S, Simmons College ‐ Graduate School of Library and Information Science|
|September 1992 - September 1997||B.A., University of Massachusetts Amherst ‐ Social Thought and Political Economy|
W.E.B. Du Bois Library
154 Hicks Way
University of Massachusetts at Amherst
Amherst, MA 01003
Microskills and LIbrarianship (3)
Microskills is a counseling training method that addresses better understanding the message sent through both verbal and nonverbal channels and provides a technique for addressing these inconsistencies. Useful for training staff and student workers
Proactively Improve Library Experience by Focusing on Hospitality, Microskills, and Microaffections Dartmouth Conference (2017)
In this talk, we will examine the differences between customer service and its related concept hospitality. We will then introduce two ways to improve the patrons experience; microskills and microaffections. Microskills is multi-tiered training method ...
Counseling Microskills and Reference Work: Skills for Putting the Patron at Ease 5th Annual Five College All Staff Gathering (2017)
Microskills are a set of skills developed to train counselors in how to better put clients at ease in counseling sessions. Using these skills, reference librarians can make the patron as calm and comfortable as ...
Citation Managers (3)
Presentations about Citation Managers, RefWorks and Zotero
Gaining Perspective with RefWorks New England Library Association (NELA) (2006)
Conference abstract: RefWorks receives rave reviews on the UMass Amherst campus. Reference librarians Madeleine Charney and Dave Mac Court outline the glories and the pitfalls of this online product and how it manages citations and ...
RefWorks: A Vehicle for Information Literacy Librarian Orientation Exchange (LOEX) (2005)
Conference Abstract: RefWorks receives rave reviews across our campus! Experience how this online product manages citations and generates bibliographies. Learn about "teaching moments" that occur during a session. Understand how RefWorks upholds ACRL's Information Literacy ...
Subject Guides (6)
This section provides links to current Subject Guides I edit for my liaison areas