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Article
A Systematic Review of Communication in Distributed Crews in High-Risk Environments
Proceedings of the Human Factors and Ergonomics Society Annual Meeting (2018)
  • Justine Rockwood, San Jose State University
  • Dan Nathan-Roberts, San Jose State University
Abstract
Effective communication is critical to team performance but can be impacted by the distribution of team members. Distribution is increasingly found in high-risk environments where task complexity necessitates geographic and/or temporal separation of team members. Understanding the impact of distribution on communication is critical to ensuring effective team performance. We review the research examining communication in distributed teams in high-risk environments to provide an overview of the literature to date. Articles examining communication in distributed teams were analyzed in a systematic review following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Themes relevant to the research question were extracted from the studies using thematic analysis. Five themes were identified: updating shared mental models, effects of transmission lags, content of communication, communication protocols, and technological advances. The five themes identify directions for future research.
Publication Date
September 1, 2018
DOI
10.1177/1541931218621023
Publisher Statement
SJSU users: use the following link to login and access the article via SJSU databases.
Citation Information
Justine Rockwood and Dan Nathan-Roberts. "A Systematic Review of Communication in Distributed Crews in High-Risk Environments" Proceedings of the Human Factors and Ergonomics Society Annual Meeting Vol. 62 Iss. 1 (2018) p. 102 - 106
Available at: http://works.bepress.com/dan_nathan-roberts/19/