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Article
Predicting Decision-Maker Momentum to Change Offerings in Response to Uncertainty: The Case of the U.S. Customs Mod Act
Journal of Business Strategies
  • Carolyn M. Jones Carr, Strategic Response Technologies, Inc.
  • Charles B. Shrader, Iowa State University
  • Michael R. Crum, Iowa State University
Document Type
Article
Publication Date
10-1-2003
Abstract

The major concern of this paper is predicting decision-maker momentum to change product and service offerings in response to significant uncertainties as an antecedent to organizational change. From a survey of organizations in the National Customs Brokers and Forwarders Association of America (NCBFAAj, data were obtained on decision-makers' perceived uncertainties, and intent or momentum to change offerings in response to uncertainty created by the U.S. Customs Modernization and Informed Compliance Act ~f 1993 (Mod Act). Survey measures include uncertainties, organization revenue and age, decision-maker age and experience, technological expertise. formal planning and formalization of procedures. The regression results indicate that organization revenue, decision-maker age and Mod Act uncertainty were associated with the NCBFAA customs brokers' momentum to change offerings in response to Mod Act uncertainty. Because the survey can be adapted for industry-specific uncertainties, we propose the survey. model and its results can be used by decision-makers of organizations within dynamic industries as they seek to realign to a new industry environment.

Comments

This article is posted with permission from Journal of Business Strategies 20, no. 2 (Fall 2003): 95–117.

Copyright Owner
Sam Houston State University
Language
en
Date Available
August 20, 2013
File Format
application/pdf
Citation Information
Carolyn M. Jones Carr, Charles B. Shrader and Michael R. Crum. "Predicting Decision-Maker Momentum to Change Offerings in Response to Uncertainty: The Case of the U.S. Customs Mod Act" Journal of Business Strategies Vol. 20 Iss. 2 (2003) p. 95 - 117
Available at: http://works.bepress.com/cshrader/2/