The major concern of this paper is predicting decision-maker momentum to change product and service offerings in response to significant uncertainties as an antecedent to organizational change. From a survey of organizations in the National Customs Brokers and Forwarders Association of America (NCBFAAj, data were obtained on decision-makers' perceived uncertainties, and intent or momentum to change offerings in response to uncertainty created by the U.S. Customs Modernization and Informed Compliance Act ~f 1993 (Mod Act). Survey measures include uncertainties, organization revenue and age, decision-maker age and experience, technological expertise. formal planning and formalization of procedures. The regression results indicate that organization revenue, decision-maker age and Mod Act uncertainty were associated with the NCBFAA customs brokers' momentum to change offerings in response to Mod Act uncertainty. Because the survey can be adapted for industry-specific uncertainties, we propose the survey. model and its results can be used by decision-makers of organizations within dynamic industries as they seek to realign to a new industry environment.
Available at: http://works.bepress.com/cshrader/2/