Skip to main content
Presentation
Practice Makes Perfect: Updating borrowing policies and procedures at a small academic library
American Library Association Annual Conference (2014)
  • Crystal Boyce, Illinois Wesleyan University
Abstract

In 2011, staff from the undergraduate libraries at the College of William & Mary came together to evaluate circulation policies related to borrowing periods and billing. In an attempt to better align the policies across each unit, and with the intention of creating a more consistent user experience, new policies were proposed and implemented in the fall of 2012. These changes were found to dramatically decrease staff time necessary for billing, while improving user satisfaction with the borrowing policies. Significantly fewer books went into billing, suggesting no adverse effects on collection maintenance.

Keywords
  • fines,
  • user services,
  • user experience,
  • borrowing privileges
Publication Date
June, 2014
Citation Information
Crystal Boyce. "Practice Makes Perfect: Updating borrowing policies and procedures at a small academic library" American Library Association Annual Conference (2014)
Available at: http://works.bepress.com/crystal_boyce/1/