Article
Self-Service Technology and the Impact on Academic Libraries: A Perspective Piece by an Access Services Specialist
Kansas Library Association College & University Libraries Section Proceedings
(2020)
Abstract
Self service technology (SST) is inundating the library world with more efficient forms of service for the library user experience. There are different types of SST and each type creates challenges and opportunities in the academic library. This multi-varied approach provides quality support to users who are unfamiliar with the technology, and offers time expediency to those who are adept at using SST. This persuasive paper will show what Kansas academic libraries currently have in the form of SST and encourage libraries to adopt new methods of service. The goal is to get you excited about SST and relieve any apprehension about implementing new technology in your academic library.
Keywords
- self-service technology,
- SST,
- Academic Libraries,
- Kansas Libraries,
- Human Interaction,
- Quality Customer Service,
- ROI,
- Return on investment,
- Community Analysis
Disciplines
Publication Date
Winter October 26, 2020
DOI
https://doi.org/10.4148/2160-942X.1079
Citation Information
Hutchinson, Crystal (2020) "Self-Service Technology and the Impact on Academic Libraries: A Perspective Piece by an Access Services Specialist," Kansas Library Association College and University Libraries Section Proceedings: Vol. 10: No. 1. https://doi.org/10.4148/2160-942X.1079
Creative Commons license
This work is licensed under a Creative Commons CC_BY International License.