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Article
Ignorant Experts: Computer and Network Security Support From Internet Service Providers
ECU Publications Pre. 2011
  • Patryk Szewczyk, Edith Cowan University
  • Craig Valli, Edith Cowan University
Publication Date
1-1-2010
Document Type
Conference Proceeding
Publisher
IEEE
Faculty
Computing, Health and Science
School
School of Computer & Security Science/Security Research Centre (secAU)
RAS ID
10304
Comments
This article was originally published as: Szewczyk, P. S., & Valli, C. (2010). Ignorant experts: computer and network security support from internet service providers. Proceedings of Network and System Security (NSS), 2010 4th International Conference on . (pp. 323-327). . Melbourne, Australia. IEEE. Original article available here
Abstract

The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.

Disciplines
Citation Information
Patryk Szewczyk and Craig Valli. "Ignorant Experts: Computer and Network Security Support From Internet Service Providers" (2010)
Available at: http://works.bepress.com/craig_valli/45/