Article
Ombuds in Cloud of Exabytes--Understanding the Ombuds' Digital Trail
Journal of the International Ombudsman Association
(2011)
Abstract
This article examines Ombuds Standards of Practice as Ombuds increasingly rely upon electronic communication. It first explores the expansion of electronically stored information (ESI) due to the many different electronic devices Ombuds rely upon or interact with including computers, smartphones, and printers. It then reviews how novel legal issues caused by e-discovery--the search for relevant digital documents in litigation--will impact Ombuds. Finally, it offers Ombuds suggestions on managing and controlling ESI while raising the question of whether the International Ombudsman Association must review its Standards of Practice in light of these ESI developments.
Keywords
- Ombuds,
- Ombudsperson,
- Ombudsman,
- confidentiality,
- e-discovery,
- Standards of Practice,
- electronically stored information (ESI),
- digital records,
- record retention
Disciplines
Publication Date
November, 2011
Citation Information
Craig B. Mousin. "Ombuds in Cloud of Exabytes--Understanding the Ombuds' Digital Trail" Journal of the International Ombudsman Association Vol. 4 Iss. 2 (2011) p. 19 - 28 ISSN: 2153-2362 Available at: http://works.bepress.com/craig_mousin/9/