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Article
Just Sit Back and Watch: Large Disparities between Video and Face-to-face Interview Observers in Applicant Ratings
International Journal of Human–Computer Interaction
  • Denise A. Baker, Missouri University of Science and Technology
  • Devin Michael Burns, Missouri University of Science and Technology
  • Clair Reynolds Kueny, Missouri University of Science and Technology
Abstract

Video-mediated communication (VMC) tools such as Zoom are rapidly being adopted in distance education, telehealth, and for job-related purposes like meetings and interviews. However, how interactions may differ between VMC and face-to-face (FTF) communication is not yet fully understood. In particular, much of the existing literature has explicitly focused on how VMC affects interdependent communication exchange (active) rather than mere observation (passive), and what research does exist on passive observation has focused on recorded (asynchronous) VMC rather than live (synchronous) interactions. Using a mock interview paradigm, we directly compared differences in perceptions of a job applicant between ostensibly synchronous VMC passive and FTF passive participants. VMC passive participants rated the job applicant as less likeable, less hirable, and as having less agency than did FTF passive participants. These large effects (> 1 SD) were partially mediated by lower self-reported attention for VMC participants. These results are discussed in terms of their basic and applied implications for VMC and perceptions of others.

Department(s)
Psychological Science
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Published online: 16 Aug 2020

Document Type
Article - Journal
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2020 Taylor & Francis, All rights reserved.
Publication Date
12-1-2020
Publication Date
01 Dec 2020
Disciplines
Citation Information
Denise A. Baker, Devin Michael Burns and Clair Reynolds Kueny. "Just Sit Back and Watch: Large Disparities between Video and Face-to-face Interview Observers in Applicant Ratings" International Journal of Human–Computer Interaction Vol. 36 Iss. 20 (2020) p. 1968 - 1979 ISSN: 1044-7318; 1532-7590
Available at: http://works.bepress.com/clair-reynoldskueny/9/