Police officers assigned to patrol duties, in America's big cities in particular, can mediate disputes to which they respond; as well as should make referrals to mediation\conflict resolution centers. When police officers employ excellent social interaction and problem solving skills, situations are de-escalated; the safety of officers and citizens alike is better insured and positive police-citizen interaction is achieved.
- PATROL POLICE,
- CONFLICT RESOLUTION
Available at: http://works.bepress.com/christopher_cooper/15/