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Presentation
User reactions to information technology: Evidence from the healthcare sector.
Faculty Publications
  • Anol Bhattacherjee
  • Christopher Davis
  • Neset Hikmet
  • Varol O. Kayhan
SelectedWorks Author Profiles:

Christopher J. Davis

Document Type
Presentation
Publication Date
2008
Date Issued
2008-01-01
Date Available
2013-11-04
Abstract

This paper examines the diverse nature of user reactions to information technology (IT) within the social-historical context of its organizational use. Employing activity theory as a conceptual framework, we conduct an interpretive analysis of physicians work, perceptions, and IT usage experience at a large community hospital to understand why some of these physicians were favorably disposed toward IT use while others were not. This study complements prior positivistic analyses of IT usage that explain similarities in usage patterns within a user population, by using an interpretive lens to explain differences in usage patterns. Further, we contribute methodologically to the literature by demonstrating a novel approach of quantitatively coding qualitative data that renders the coding amenable to further "drill-down" analysis.

Comments

This is the author's version of a work that was presented at the 29th International Conference on Information Systems (ICIS2008) Paris, France.

Language
en_US
Publisher
Association for Information Systems
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Bhattacherjee, A., Davis, C.J., Hikmet, N. & Kayhan, V. (2008). User reactions to information technology: Evidence from the healthcare sector. Presentation at the 29th International Conference on Information Systems (ICIS2008) Paris, France.