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Communication Challenges in Requirements Elicitation and the Use of the Repertory Grid Technique
Faculty Publications
  • Christopher Davis
  • Robert M. Fuller
  • Monica Chiarini Tremblay
  • Donald J. Berndt
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Christopher J. Davis

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Requirements elicitation is a central and critical activity in the systems analysis and design process. This paper explores the nature of the challenges that confront analysts and their clients during requirements elicitation. A review of the literature highlights communication as a persistent locus of concern among systems analysis, users and procurers. The paper presents a classification of communication challenges that arise during the requirements elicitation process. Empirical evidence from a brief case study is used to illustrate the scope and impact of these communication challenges and to present a complementary approach to requirements elicitation. The paper introduces the Repertory Grid technique as a means to ameliorate some of the communication issues that persist, particularly in projects where information systems support specialized work. The paper is written in the form of a case tutorial, providing insight into the contribution of the Repertory Grid technique to requirements elicitation.


Abstract only. Full-text article is available through licensed access provided by the publisher. Published in Journal of Computer Information Systems, Special Issue 2006, Vol. 47, p. 78-86. Members of the USF System may access the full-text of the article through the authenticated link.

Society of Data Educators
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Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Journal of Computer Information Systems, Special Issue 2006, Vol. 47