Requirements elicitation is a central and critical activity in the systems analysis and design process. This paper explores the nature of the challenges that confront analysts and their clients during requirements elicitation. A review of the literature highlights communication as a persistent locus of concern among systems analysis, users and procurers. The paper presents a classification of communication challenges that arise during the requirements elicitation process. Empirical evidence from a brief case study is used to illustrate the scope and impact of these communication challenges and to present a complementary approach to requirements elicitation. The paper introduces the Repertory Grid technique as a means to ameliorate some of the communication issues that persist, particularly in projects where information systems support specialized work. The paper is written in the form of a case tutorial, providing insight into the contribution of the Repertory Grid technique to requirements elicitation.
Communication Challenges in Requirements Elicitation and the Use of the Repertory Grid TechniqueFaculty Publications
PublisherSociety of Data Educators
Creative Commons LicenseCreative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation InformationJournal of Computer Information Systems, Special Issue 2006, Vol. 47