Presentation
Utilizing Open-Source and Budget-Friendly Tools to Improve Issue Reporting Workflows for E-Resources
13th Annual Electronic Resources & Libraries Conference
Document Type
Poster
Presentation Date
3-5-2018
Conference Sponsor
Electronic Resources & Libraries
Conference Location
Austin, TX
Abstract
E-resources are constantly in flux, and librarians spend a significant amount of time fixing access issues. Effective communication and issue tracking are important components that increase transparency, reduce redundancy, and provide a knowledge base. Two academic libraries used Google Forms and Sheets and Microsoft Access and Outlook to create issue reporting forms and workflows that led to improved operations.
Disciplines
Citation Information
Christina A. Beis. "Utilizing Open-Source and Budget-Friendly Tools to Improve Issue Reporting Workflows for E-Resources" 13th Annual Electronic Resources & Libraries Conference (2018) Available at: http://works.bepress.com/christina-beis/1/
ER&L facilitates the communication and collaboration for information professionals around issues related to managing electronic resources in the digital world.