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Article
Conceptualization, Operationalization, and Empirical Evidence for an Individual’s Dispositional Resistance to IT-Induced Changes
AMCIS 2012 Proceedings
  • Christian Maier, Information Systems and Services, University of Bamberg, Bamberg, Germany.
  • Sven Laumer, Chair for Informtion Systems and Services, Otto-Friedrich University Bamberg, Bamberg, Germany.
  • Andreas Eckhardt, Institute of Information Systems - Centre of Human Resources Information Systems, Goethe University of Frankfurt, Frankfurt, Hessen, Germany.
  • Tim Weitzel, Chair for Information Systems and Services - Centre of Human Resources Information Systems, Otto-Friedrich University Bamberg, Bamberg, Bayern, Germany.
Abstract
As information systems (IS) usage is the missing link from information technology (IT) investments to the business value impact of IT (DeLone and McLean 2003), it is a significant issue for IS researchers and practitioners, if individuals resist using these systems. Several recent models have been developed in order to offer insights which perceptual beliefs foster user resistance. Results reveal perceptual beliefs as perceived threats, technostress, or switching costs as major determinants for user resistance. Nevertheless, user resistance has not been researched from a perspective of predisposed individual differences so far. Consequently, this paper proposes the new construct dispositional resistance to IT-induced changes. This reflects inclinations to resist any kind of IT-related change and discusses resistance from the perspective of individual differences. Within this approach, it is theoretically hypothesized, how this inclination influences perceptual beliefs, intentions, and behaviors. Empirical results reveal strong impacts of the newly proposed construct on technostress.
Citation Information
Christian Maier, Sven Laumer, Andreas Eckhardt and Tim Weitzel. "Conceptualization, Operationalization, and Empirical Evidence for an Individual’s Dispositional Resistance to IT-Induced Changes"
Available at: http://works.bepress.com/christian_maier/8/