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Technostress: Theoretical foundation and empirical evidence
opus (2014)
  • Christian Maier

The main objective of this dissertation is to provide theoretical explanations and empirical evidence for the causes and consequences of technostress. The results of this dissertation posit that the IT usage context matters. This means that users perceive technostress when using IT for work and for private purposes; but the causes and consequences differ for both contexts. In the case of using IT for work, technological characteristics and techno-stressors cause employees to feel exhausted at the end of their work day, feel dissatisfied with their job, and develop intentions to quit their job. In the case of IT usage for private purposes, social stressors are identified as new sort of stressor influencing psychological and behavioral strain even more strongly than techno-stressors. Although users of a stressful IT become dissatisfied with its usage and develop intentions to stop using it, the dissertation finds that switching to and using one or more alternatives can be even more stressful. In this context, this dissertation also emphasizes the influence of additional variables, such as user personality on technology characteristics, stressors and strain, concluding that the perception of stressors and strain varies among individuals. Bearing these conclusions in mind, IT can be seen as a double-edged sword: using IT can be a source of fun, but potentially also a source of stress to others and to ourselves.

  • Technostress
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Citation Information
Christian Maier. "Technostress: Theoretical foundation and empirical evidence" opus (2014)
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