Presentation
Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance
Decision Sciences Institute Annual Meeting (DSI)
Document Type
Presentation
Presentation Date
11-21-2016
Disciplines
Abstract or Description
The main goal of this study is to conduct a content analysis of patient-generated online reviews of health providers. More specifically, we aim at identifying emotional themes within patient online reviews and their influence on the patient overall satisfaction.
Location
Austin, TX
Citation Information
Regis Terpend, James Kroes and Christian L. Rossetti. "Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance" Decision Sciences Institute Annual Meeting (DSI) (2016) Available at: http://works.bepress.com/christian_l_rossetti/27/