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Article
The Reinforcing Effects of Formal Control Enactment in Complex IT Projects
Journal of the Association for Information Systems
  • Gloria Hui Wen Liu
  • Cecil Eng Huang Chua, Missouri University of Science and Technology
Abstract

Complex IT projects pose particular challenges for the application of control, because of the dynamism and uncertainty involved. Prior studies suggest self-control can complement formal control within complex projects. However, how managers can enact controlee self-control remains an unsolved question. This paper proposes and investigates how enacted formal control unfolds during the course of an IT project and, in particular, how formal control enactment can promote or hinder controlee self-control. We demonstrate through case studies of a control in two wireless communication product development projects that an enabling control style can induce controlees to act to the benefit of both the controller and the controlee, while an authoritative control style encourages controlees' self-interested behavior. We also show how controlees influence the enactment of control within complex projects and demonstrate the reinforcing effects of the controller's enactment and controlee response on project outcomes. For practice, this research identifies preconditions necessary for inducing controlee self-control.

Department(s)
Business and Information Technology
Keywords and Phrases
  • Control enactment,
  • Control style,
  • Controlee response,
  • Formal control,
  • Self-control
Document Type
Article - Journal
Document Version
Final Version
File Type
text
Language(s)
English
Rights
© 2020 Association for Information Systems (AIS), All rights reserved.
Publication Date
4-1-2020
Publication Date
01 Apr 2020
Citation Information
Gloria Hui Wen Liu and Cecil Eng Huang Chua. "The Reinforcing Effects of Formal Control Enactment in Complex IT Projects" Journal of the Association for Information Systems Vol. 21 Iss. 2 (2020) p. 312 - 340 ISSN: 1536-9323; 1558-3457
Available at: http://works.bepress.com/cecil-chua/69/