Skip to main content
Article
The Role of is Project Critical Success Factors: A Relevatory Case
Proceedings of the 30th International Conference on Information Systems (2009, Phoenix, AZ)
  • Cecil Eng Huang Chua, Missouri University of Science and Technology
  • Wee-Kiat Lim
Abstract

Research in Critical Success Factors (CSFs) of Enterprise Systems (ES) projects has identified numerous practitioner governance mechanisms for ensuring project success. However, such research has not developed a theory of why certain critical success factors encourage project success. Our research develops such theory on a case study where even though the levels of several critical success factors were weak, the project nevertheless succeeded. Specifically, the logistics ES project succeeded even though there was (1) only marginal top management support, (2) low key user commitment, and (3) change management, training and other critical aspects of user management and communication were not well done. Using a modified dialectical lens, we highlight that project team legitimacy appears to be the underlying CSF, and many heretofore identified CSFs are really manifestations of project team legitimacy.

Meeting Name
30th International Conference on Information Systems, ICIS 2009 (2009: Dec. 15-18, Phoenix, AZ)
Department(s)
Business and Information Technology
Keywords and Phrases
  • Critical success factors,
  • Dialectics,
  • ERP,
  • Project management
Document Type
Article - Conference proceedings
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2009 International Conference on Information Systems, All rights reserved.
Publication Date
12-1-2009
Publication Date
01 Dec 2009
Disciplines
Citation Information
Cecil Eng Huang Chua and Wee-Kiat Lim. "The Role of is Project Critical Success Factors: A Relevatory Case" Proceedings of the 30th International Conference on Information Systems (2009, Phoenix, AZ) (2009)
Available at: http://works.bepress.com/cecil-chua/41/