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Article
When Does Formal Control Fail? An Experiment
Proceedings of the 20th Pacific Asia Conference on Information Systems (2016, Chiayi, Taiwan)
  • Gloria H. W. Liu
  • Cecil Eng Huang Chua, Missouri University of Science and Technology
  • V. Pavlov
Abstract

There are mixed findings on whether formal control will or will not improve performance. To address this paradox, we propose that types of formal control (enabling vs. coercive) influence performance separately because of the different costs they impose on the controlee. We conducted an experiment, and obtained unexpected, but interesting results: the controlee performs best for simple tasks in the no formal control condition, because costs of the control override its benefits. Our preliminary results suggest that there might be an interaction between types of formal control and degrees of task complexity. A difficult version of the same experimental task will be employed in our next experiment to test the interaction effect.

Meeting Name
20th Pacific Asia Conference on Information Systems, PACIS 2016 (2016: Jun. 27-Jul. 1, Chiayi, Taiwan)
Department(s)
Business and Information Technology
Keywords and Phrases
  • Coercive,
  • Enabling,
  • Formal control,
  • Task complexity
International Standard Book Number (ISBN)
978-986049102-9
Document Type
Article - Conference proceedings
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2016 Pacific Asia Conference on Information Systems, All rights reserved.
Publication Date
7-1-2016
Publication Date
01 Jul 2016
Disciplines
Citation Information
Gloria H. W. Liu, Cecil Eng Huang Chua and V. Pavlov. "When Does Formal Control Fail? An Experiment" Proceedings of the 20th Pacific Asia Conference on Information Systems (2016, Chiayi, Taiwan) (2016)
Available at: http://works.bepress.com/cecil-chua/39/