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Article
Obtaining Management Support for IT Projects: A Persuasion View
Proceedings of the 17th Pacific Asia Conference on Information Systems (2013, Jeju Island, South Korea)
  • Gloria H. W. Liu
  • Eric T. G. Wang
  • Cecil Eng Huang Chua, Missouri University of Science and Technology
Abstract

While it is widely agreed that obtaining top management support is critical for the success of IT projects, little research has provided prescriptive implications for how such support can be obtained. Much of the prescriptive literature has argued for cognition-based approaches, where managers are persuaded to participate in an IT project using logical arguments and factual evidence. We apply a persuasion view to investigate how management can be persuaded to participate in an IT project. Through a survey, we demonstrate the importance of not only cognition, but affect; one can influence top management's emotions to support an IT project. Our results demonstrate the effectiveness of two persuasion behaviors by the project team on management attitude and participation. Both persuasion behaviors induce management participation by increasing management's cognitive and emotional involvement in the project, albeit with emotion being a stronger predictor of management participation. Some important implications for theory and practice are discussed.

Meeting Name
17th Pacific Asia Conference on Information Systems, PACIS 2013 (2013: Jun. 18-22, Jeju Island, South Korea)
Department(s)
Business and Information Technology
Keywords and Phrases
  • Cognitive involvement,
  • Emotional involvement,
  • IT project,
  • Management support,
  • Persuasion
Document Type
Article - Conference proceedings
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2013 Pacific Asia Conference on Information Systems, All rights reserved.
Publication Date
6-1-2013
Publication Date
01 Jun 2013
Disciplines
Citation Information
Gloria H. W. Liu, Eric T. G. Wang and Cecil Eng Huang Chua. "Obtaining Management Support for IT Projects: A Persuasion View" Proceedings of the 17th Pacific Asia Conference on Information Systems (2013, Jeju Island, South Korea) (2013)
Available at: http://works.bepress.com/cecil-chua/29/