American Lodging Excellence: The Key to Best Practices in the Lodging Industry(1999)
AbstractNo property should be without a copy of American Lodging Excellence. This valuable reference tool is designed to help the industry learn from itself by stimulating creativity and providing ideas for improvement and innovation in hotel operations. It provides an unprecedented opportunity to learn from the best! Based on research conducted by a project team at the Cornell University School of Hotel Administration, American Lodging Excellence describes 144 best practices in the lodging industry at both corporate and property levels. Each case study describes an activity and the personal experience of those implementing the practice in 10 different operational areas, including sales and marketing, human resources, and technology. Be sure your property is a beneficiary of this exceptional study funded by the American Hotel Foundation in partnership with American Express.
- human resources
EditorLaurette Dube, Cathy A. Enz, Leo M. Renaghan, Judy A. Siguaw
PublisherAmerican Hotel Foundation
Citation InformationLaurette Dube, Cathy A Enz, Leo M. Renaghan and Judy A. Siguaw. American Lodging Excellence: The Key to Best Practices in the Lodging Industry. Washington, DC(1999)
Available at: http://works.bepress.com/cathy_enz/23/