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The Impacts of Variety on the Costs and Profits of a Hotel Chain’s Properties
Articles and Chapters
  • Cathy A Enz, Cornell University School of Hotel Administration
  • Gordon S. Potter, Cornell University School of Hotel Administration
Publication Date
1-1-1998
Abstract
In the hotel industry, undistributed operating expenses represent a significant portion of the operating costs for a hotel. Exactly how most of these expenses arise is not well understood. Using data from more than 40 hotels operated by a major chain, the authors examine the links between the variety of a hotel’s products and customers and its undistributed operating expenses and revenues. Their findings show that undistributed operating expenses are related to the extent of the property’s business and product-services mix. The results suggest that although increasing a property's product-service mix results in higher undistributed operating expenses, the incremental costs are compensated for by higher revenues. However, increasing business mix while increasing undistributed operating expenses does not result in higher revenues.
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Required Publisher Statement
© SAGE. Final version published as: Enz, C. A., & Potter, G. (1998). The impacts of variety on the costs and profits of a hotel chain's properties. Journal of Hospitality & Tourism Research, 22(2), 142-157. doi:10.1177/109634809802200203

Reprinted with permission. All rights reserved.

Citation Information

Enz, C. A., & Potter, G. (1998). The impacts of variety on the costs and profits of a hotel chain's properties[Electronic version]. Retrieved [insert date] from Cornell University, School of Hotel Administration site: http://scholarship.sha.cornell.edu/articles/614