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Article
From philanthropy to broader social engagement: Muslim consumers’ response to corporate social marketing strategies in Dubai
Journal of Islamic Marketing
  • Catherine Nickerson, Zayed University
  • Valerie Priscilla Goby, Zayed University
Document Type
Article
Publication Date
1-1-2016
Abstract

© 2016, © Emerald Group Publishing Limited. Purpose: This paper aims to investigate the potential effectiveness of using corporate social marketing (CSM) as part of an advertising campaign targeting local Muslim consumers in Dubai. It aims to assess whether Dubai’s local Muslim community’s construal of corporate commitment has evolved beyond philanthropy toward receptiveness to a more embedded corporate societal engagement. Design/methodology/approach: The examination is based on the framework of corporate social responsibility (CSR) communication that postulates a relationship between internal outcomes, such as the awareness of a cause, and external outcomes, such as the likelihood that a consumer will purchase a product. The authors designed a questionnaire using authentic advertisements for the same product, one with a CSM message and one without, and queried respondents’ opinions of the advertisements, their willingness to purchase the product and their perceptions of the company. Complete responses were collected from 245 Emirati women. Findings: Significant differences in response to the CSM versus the non-CSM advertisement emerged. The product advertised via the CSM strategy engendered enhanced perceptions of the company among respondents, coupled with a heightened willingness on their part to purchase the product. This indicates that Emirati consumers have gone beyond the simple expectation of philanthropy, which is frequently associated with Muslim consumer loyalty, and value more evolved corporate social commitment. Originality/value: While Muslim groups have been investigated extensively from various marketing perspectives, the present study is the first to investigate the impact of incorporating CSR into an authentic advertising campaign targeted at Muslim consumers.

Publisher
Emerald Group Publishing Ltd.
Disciplines
Keywords
  • Advertisements and promotions to Muslims,
  • Islamic business ethics,
  • Islamic marketing,
  • The Muslim consumer
Scopus ID
84997159430
Indexed in Scopus
Yes
Open Access
No
https://doi.org/10.1108/JIMA-02-2015-0017
Citation Information
Catherine Nickerson and Valerie Priscilla Goby. "From philanthropy to broader social engagement: Muslim consumers’ response to corporate social marketing strategies in Dubai" Journal of Islamic Marketing Vol. 7 Iss. 4 (2016) p. 423 - 440 ISSN: <a href="https://v2.sherpa.ac.uk/id/publication/issn/1759-0841" target="_blank">1759-0841</a>
Available at: http://works.bepress.com/catherine-nickerson/8/