SMART Customer Service (MRT)Faculty Publications and Presentations
This presentation on SMART customer service builds on Scripture, external examples, and relational dynamics to instruct on how to provide great customer service and the product that the ILRC is looking for.
Citation InformationCarl Merat and Russ H. File. "SMART Customer Service (MRT)" (2008)
Available at: http://works.bepress.com/carl_merat/7/