Skip to main content
Presentation
SMART Customer Service (MRT)
Faculty Publications and Presentations
  • Carl Merat, Liberty University
  • Russ H. File, Liberty University
Publication Date
8-22-2008
Document Type
Presentation
Comments
Presented as part of the Customer Services (SMART) initiative, Summer 2008.
Abstract
This presentation on SMART customer service builds on Scripture, external examples, and relational dynamics to instruct on how to provide great customer service and the product that the ILRC is looking for.
Citation Information
Carl Merat and Russ H. File. "SMART Customer Service (MRT)" (2008)
Available at: http://works.bepress.com/carl_merat/7/