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Contribution to Book
Antecedents and Consequences of Service Quality for Institutional Users
Proceedings of the American Marketing Association's Services Marketing Conference (1993)
  • Pratibha A. Dabholkar
  • C. David Shepherd, Georgia Southern University
  • Dayle I. Thorpe, University of Tennessee
Publication Date
1993
Citation Information
Pratibha A. Dabholkar, C. David Shepherd and Dayle I. Thorpe. "Antecedents and Consequences of Service Quality for Institutional Users" Proceedings of the American Marketing Association's Services Marketing Conference (1993)
Available at: http://works.bepress.com/c_david_shepherd/63/