A Distribution Services Approach for Developing Effective Competitive Strategies Against "Big Box" RetailersJournal of Retailing and Consumer Services
AbstractAccording to one theoretical approach, the primary economic function of retailers is to deliver products together with distribution services. We use this framework to identify competitive niches for smaller retailers competing against big box stores. We compare the distribution services offered by the Home Depot versus smaller retailers using both in-store measures and consumer perception data, and the relative importance of distribution services as determinants of store choice. The results show that the Home Depot’s superiority in pricing and assortment attracts a significant market, but smaller retailers can secure niche markets by delivering higher levels of ambiance and information.
Copyright2003 Elsevier Science Ltd. All rights reserved.
Citation InformationClifford S. Barber and Brian C. Tietje. "A Distribution Services Approach for Developing Effective Competitive Strategies Against "Big Box" Retailers" Journal of Retailing and Consumer Services Vol. 11 Iss. 2 (2004) p. 95 - 107
Available at: http://works.bepress.com/btietje/6/