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Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training
Articles and Chapters
  • Michael J. Tews, Ohio State University
  • J. Bruce Tracey, Cornell University School of Hotel Administration
Publication Date
5-1-2009
Abstract
The purpose of this study was to examine the utility of using two posttraining interventions—self-coaching and upward feedback—to enhance the effectiveness of formal training on interpersonal skills for managers. Data from eighty-seven restaurant manager trainees demonstrated that both interventions were useful extensions to formal classroom training and appear to have substantial utility for helping managers develop and improve their interpersonal skills.
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© Cornell University. Reprinted with permission. All rights reserved.

Citation Information

Tews, M. J., & Tracey, J. B. (2009). Helping managers help themselves: The use and utility of on-the-job interventions to improve the impact of interpersonal skills training. Cornell Hospitality Quarterly, 50(2), 245-258. doi:10.1177/1938965509333520