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Contextual Factors and Cost Profiles Associated with Employee Turnover
Articles and Chapters
  • J. Bruce Tracey, Cornell University
  • Timothy R. Hinkin, Cornell University
Publication Date
To gain insights about the nature and expenses of specific aspects of employee turnover, the authors gathered data from thirty-three U.S. hotels and found that the costs of turnover were generally higher for (1) high-complexity jobs; (2) independent properties; (3) high—average daily rate (ADR) properties; (4) large properties; and (5) high-occupancy properties. The authors also identified several activities associated with recruitment, selection, and training that were linked to lower overall costs of turnover. The results shed new light on the nature and consequences of turnover and provide some prescriptive guidance for managing this serious operational and strategic challenge.

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Citation Information

Tracey, J. B., & Hinkin, T. R. (2008). Contextual factors and cost profiles associated with employee [Electronic version]. Cornell Hospitality Quarterly, 49(1), 12-27. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: