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Training Effectiveness: Accounting for Individual Characteristics and the Work Environment
Articles and Chapters
  • J. Bruce Tracey, Cornell University School of Hotel Administration
  • Michael J. Tews, Cornell University
Publication Date
To ensure the effectiveness of training programs, hospitality managers should look beyond the usual factors (needs analysis, program design, and implementation). In addition, managers must examine such external matters as the work environment and the characteristics of the trainees themselves.

Required Publisher Statement
© Cornell University. Reprinted with permission. All rights reserved.

Citation Information

Tracey, J. B., & Tews, M. J. (1995). Training effectiveness: Accounting for individual characteristics and the work environment. Cornell Hotel and Restaurant Administration Quarterly, 36(6), 36-42. doi:10.1177/001088049503600615