The accompanying article argues strongly for the proposition that a hotel’s business strategy is related to its human resources policies. However, the conceptual framework in the article does not go into sufficient depth; nor does it seem to reflect existing research on HR system flexibility, that is, the extent to which employees can be directed to address a wide range of business activities.
Tracey, J. B. (2008). Accounting for human resource flexibility: Commentary on “Human resource systems in Kenya”. Cornell Hospitality Quarterly, 49(4), 428-431. doi: 10.1177/1938965508324637