The classic metaphor of the manager as one who fights fires may need to be replaced by that of one who focuses on fire prevention.
Tracy, J. B., & Hinkin, T. R. (1994). Transformational leaders in the hospitality industry [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 35(2), 18-24. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/497/