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Article
Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange.
Public Money & Mangement (2009)
  • Brian K. Collins, University of North Texas
  • Hyun J. Kim
Abstract

Treating citizens like customers is a common prescription for public managers, but citizens differ from customers —citizens engage in equitable social exchange that balances individual preferences and assessments with willingness-to-pay for public amenities. This article examines whether citizen satisfaction with the quality and quantity of public amenities drives a citizen’s willingness-to-pay for more public provision. Analysing data from a Texas municipality’s satisfaction survey, the authors found that a decrease in satisfaction with the quantity of public amenities is associated with an increase in willingness-to-pay, but quality assessments show no relationship. Such behaviour highlights differences between customers and public sector consumers, but also suggests that a rational public is willing to contribute to the resolution of public supply problems.

Keywords
  • willingness to pay,
  • citizen satisfaction,
  • democracy,
  • municipal,
  • budgets,
  • bonds
Publication Date
2009
Citation Information
Brian K. Collins and Hyun J. Kim. "Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange." Public Money & Mangement Vol. 29 Iss. 2 (2009)
Available at: http://works.bepress.com/brian_collins/1/