Skip to main content
Article
The Managerial and Relational Dimensions of Public-Nonprofit Human Service Contracting
Journal of Strategic Contracting and Negotiation
  • Bowen McBeath, Portland State University
  • Sarah Carnochan, University of California - Berkeley
  • Marla Stuart, University of California - Berkeley
  • Michael J. Austin, University of California - Berkeley
Document Type
Citation
Publication Date
8-1-2017
Disciplines
Abstract

Public-nonprofit contracting for human services is complicated by the difficulty of fully specifying contracts in the face of complex human service delivery issues. To understand how public and nonprofit agencies resolve these complications while serving client populations effectively and meeting public accountability requirements, this article examines the following research question: given the complexity of human service delivery, how do public and nonprofit managers address the challenges of contract management? The study analyzes qualitative data from interviews and focus groups with managers from three San Francisco Bay Area county human service agencies and three nonprofit agencies contracting with these public agencies to deliver human services. Findings uncover the deeply relational and collaborative nature of human service contracting amidst technical challenges that reflect the underlying complexity of human service delivery. The results also show how public and nonprofit managers address these dynamics to inform the task of organizing and delivering human services.

Description

Copyright The Author(s) 2017

DOI
10.1177/2055563617723225
Persistent Identifier
http://archives.pdx.edu/ds/psu/24738
Citation Information
McBeath, B., Carnochan, S., Stuart, M., & Austin, M.J. (2017). The managerial and relational dimensions of public-nonprofit human service contracting. Journal of Strategic Contracting and Negotiation, 3, 51-77.