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Article
Assessing Undergraduate Interlibrary Loan Use
Journal of Interlibrary Loan, Document Delivery & Electronic Reserve
  • Polly P. Frank, Minnesota State University Mankato
  • Robert L. Bothmann, Minnesota State University - Mankato
Document Type
Article
Publication Date
12-1-2007
Abstract

With the growth of full-text resources and OpenURL linking, Minnesota State University, Mankato has seen a significant increase in the use of interlibrary loan by undergraduates. Other institutions also face increasing interlibrary loan demand. This study's purpose is to assess undergraduate interlibrary loan use, satisfaction, reveal reasons for non-use and assess the impact of OpenURL. A survey of undergraduate users and non-users of interlibrary loan reveals four major factors:

Most users learned about interlibrary loan from their professors

Three out of four initiated interlibrary loan requests via an OpenURL citation

Ninety-five percent were satisfied with the interlibrary loan service

Non-users do not use interlibrary loan because they are unfamiliar with the service.

DOI
10.1300/J474v18n01_05
Citation Information
Polly P. Frank & Robert L. Bothmann (2008) Assessing Undergraduate Interlibrary Loan Use, Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18:1, 33-48, DOI: 10.1300/J474v18n01_05