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Article
Personality Types in Learning Enterprise Resource Planning (ERP) Systems
Journal of Computer Information Systems
  • Bih-Ru Lea, Missouri University of Science and Technology
  • Dinesh Mirchandani
  • Mary Sumner
  • Katherine Yu
Abstract

This research explores the influence of personality types on ERP system learning performance in a university setting. Four personality types (labeled Type 1 to 4) were identified using cluster analysis of 176 survey respondents’ Big Five personality traits, i.e., conscientiousness, neuroticism, extraversion, openness, and agreeableness. These four personality types were found to be significantly associated with ERP system learning performance. Additionally, prior knowledge, user affect, demographic factors (such as gender, age, year in school), and environmental factors (such as ethnicity, location, English proficiency) were found to moderate the relationships between the four personality types and ERP learning performance. These findings can provide valuable insights into the organizational success of ERP systems by helping to identify which users may effectively learn to utilize these systems.

Department(s)
Business and Information Technology
Keywords and Phrases
  • ERP,
  • Information Systems,
  • Learning Performance,
  • Personality Traits
Document Type
Article - Journal
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2020 International Association for Computer Information Systems, All rights reserved.
Publication Date
11-9-2020
Publication Date
09 Nov 2020
Disciplines
Citation Information
Bih-Ru Lea, Dinesh Mirchandani, Mary Sumner and Katherine Yu. "Personality Types in Learning Enterprise Resource Planning (ERP) Systems" Journal of Computer Information Systems (2020) ISSN: 0887-4417; 2380-2057
Available at: http://works.bepress.com/bih-ru-lea/22/